Returns, Replacements & Refunds

Please inspect your order upon delivery. If an item arrives damaged, defective, incorrect or incomplete, contact us within 48 hours of delivery at layerandloop.in@gmail.com.

A continuous, unedited unboxing video showing the sealed parcel, shipping label and opening process is strongly recommended. Please also share clear photographs and your order details wherever possible. If a video is unavailable, other genuine supporting evidence may be submitted for review.

Claims will be assessed based on the circumstances and available evidence. These reporting and evidence requirements do not limit rights or remedies available under applicable law.

Eligible, non-personalised products may be returned within 2 days of delivery, provided they remain unused, undamaged and in their original packaging, subject to inspection and approval.

Made-to-order, personalised, custom-colour and trade or bulk orders are generally not eligible for change-of-mind returns. However, this exclusion does not apply to valid claims involving damage, defects, incorrect items or other circumstances where a remedy is required under applicable law.

Product-specific eligibility and any applicable exclusions will be communicated on the relevant product page.

If an item is verified as damaged in transit, defective due to a manufacturing issue or incorrectly supplied, we will arrange an appropriate resolution in accordance with this policy and applicable law.

Where a replacement is appropriate and available, it will be provided without additional product or shipping charges to the customer. If a replacement cannot reasonably be provided, an applicable refund or other legally appropriate remedy will be arranged.

Minor layer lines, texture variations and other normal characteristics of the manufacturing process are not defects when they fall within the product's stated specifications and reasonable tolerances.

For eligible change-of-mind returns, customers are responsible for return shipping charges and any applicable, disclosed handling or cancellation charges. These charges will be communicated before the return is processed.

Where an item is confirmed to be damaged, defective or incorrectly supplied, Layer & Loop will bear the applicable return shipping costs.

Returns must be approved before the item is sent back. Please wait for return instructions and package the product securely using its original packaging wherever possible.

Once an approved return has been received and inspected, the refund will be initiated to the original payment method within 7–10 working days, unless a different legally applicable timeframe applies.

The time taken for the refunded amount to appear in your account may vary depending on your bank, payment provider or payment method. We will communicate any relevant updates if additional processing time is required.

Store credit may be offered as an alternative where appropriate, but it will not replace a refund or other remedy that is required under applicable law.

Each request will be reviewed individually based on the order details, product condition, supporting evidence and applicable policy.

For assistance with a return, replacement or refund, please contact:

Email: layerandloop.in@gmail.com

Business address: B9, Central Avenue Road, Smriti Nagar, Bhilai, Chhattisgarh – 490020, India

We aim to make the process clear and fair while ensuring every request is handled consistently. Nothing in this policy excludes or limits consumer rights or remedies that cannot lawfully be excluded or limited.