Terms & Conditions

Layer & Loop creates design-led lifestyle objects using 3D printing and other applicable finishing processes. Fine layer lines, subtle texture variations and minor colour differences between screen displays and physical products may occur as part of the manufacturing process.

Such characteristics are not considered defects where they fall within the product's stated specifications and reasonable manufacturing tolerances. This does not exclude claims relating to genuine defects, damage or products that differ materially from their descriptions.

All prices are displayed in Indian Rupees (INR) and include applicable taxes. Any additional charges, including shipping fees, will be disclosed before checkout.

An order is confirmed once payment has been successfully received and order confirmation has been issued. Customers are responsible for checking product specifications, quantities, delivery details and customisation requirements before placing an order.

We reserve the right to review or cancel orders affected by genuine pricing errors, payment issues or circumstances that prevent fulfilment. If an order is cancelled after payment, the amount paid will be refunded as applicable.

Many Layer & Loop products are made to order. Production and dispatch timelines may vary depending on product availability, order volume and customisation requirements.

Custom colours, personalisation and other modifications will be made according to the specifications agreed upon at the time of ordering. Customers should review and approve their customisation details carefully before production begins.

Customers should follow the care instructions and intended-use guidance provided with each product. Material properties, heat resistance, flexibility and environmental suitability vary by product.

Unless expressly specified, decorative objects should not be assumed suitable for food contact, direct flame exposure, outdoor use or specialised applications. Electrical products must be used in accordance with their supplied instructions and electrical ratings.

Delivery and dispatch timelines displayed on the website or communicated during checkout are estimates and may vary by delivery location, courier availability and production requirements.

Customers must provide accurate delivery addresses and contact information. We will make reasonable efforts to communicate significant delays or delivery issues.

If an order arrives damaged, defective, incorrect or incomplete, customers should contact us promptly with their order details and supporting evidence so the matter can be assessed and an appropriate resolution arranged.

Further information is available in our Shipping Policy.

Return, replacement, cancellation and refund requests are governed by our Returns, Replacements & Refunds Policy, available on our website.

Customers should report issues within 48 hours of delivery and provide their order details along with supporting evidence. For claims involving transit damage, missing items, incorrect products or visible defects, a clear unboxing video is strongly recommended. Photographs and other genuine supporting evidence may also be submitted for assessment.

Each request will be reviewed based on the circumstances and the evidence provided. Approved requests will be resolved in accordance with our published policy and applicable law.

The 48-hour reporting period and evidence requirements do not exclude or restrict consumer rights or remedies that cannot lawfully be excluded or restricted.

Approved returns may incur cancellation or return shipping charges to cover transportation and handling costs, where applicable. Any applicable charges will be communicated to the customer before the return is processed.

All original product designs, photographs, graphics, written content, branding and other creative assets displayed on this website belong to Layer & Loop or their respective rights holders.

Purchasing a product does not transfer ownership of its underlying design or intellectual property. No design, photograph, branding or website content may be reproduced, commercially manufactured, distributed or used without appropriate written permission.

Customers agree to use this website lawfully and not to interfere with its operation, attempt unauthorised access or misuse its content or services.

We may update product listings, website content, pricing and availability as necessary. Changes will not override rights or obligations that have already accrued under a confirmed order or applicable law.

Personal information submitted through our website will be handled in accordance with our Privacy Policy.

We may contact customers regarding order confirmation, payment, delivery, customer support and other matters necessary to fulfil their purchases. Promotional communications will be handled in accordance with applicable law and customer preferences.

These Terms & Conditions are governed by the laws of India.

Subject to applicable law and the jurisdiction of the relevant courts, disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts in Durg, Chhattisgarh.

Nothing in this clause limits a consumer's statutory rights or access to a consumer commission or other forum that has jurisdiction under applicable law.

For questions about these terms, orders, products or consumer grievances, please contact us using the details below.

Brand Name: Layer & Loop

Legal Business Name: LAYER AND LOOP

Principal Business Address: B9, Central Avenue Road, Smriti Nagar, Bhilai, Chhattisgarh – 490020, India

Customer Support Email: layerandloop.in@gmail.com

Website: https://layerandloop.in

Grievance Officer: To be appointed

Layer & Loop will acknowledge consumer complaints within 48 hours and seek to resolve them within the applicable legal timeframe, including the prescribed one-month period where required under applicable law.